Living in a condo means sharing decisions with your neighbors — and most of the time, it works just fine. But what happens when your condo board stops following its own rules or starts making questionable decisions? Whether it’s a lack of transparency, selective enforcement, or misuse of funds, you don’t have to sit back and take it.

Here’s what to do if your board is behaving badly — and how to handle it the right way in Virginia.

1️⃣ Start with the Association’s Internal Complaint Process

Virginia law requires associations to have a written complaint procedure. Before you can take your issue to the state, you usually have to go through that process first.
Check your community’s governing documents or website for instructions on how to submit a formal complaint. Be specific, include dates and documentation, and keep copies of everything you send.

2️⃣ Know What the CIC Board Can (and Can’t) Do

The Common Interest Community Board (CIC Board) regulates licensed community managers and certain employees of management firms. It also oversees condo and time-share registrations and can investigate complaints involving violations of Virginia Code.

However, not all issues fall under its authority. For example, disputes about parking rules, pet policies, or architectural guidelines are typically internal matters governed by your association’s documents — not the CIC Board.

3️⃣ Escalate When There’s a Code Violation

If your complaint involves a potential violation of state law — and you’ve already gone through the association’s complaint process — you can take it to the CIC Board’s Ombudsman’s Office.

The Ombudsman’s office reviews complaints to determine whether your association has failed to comply with Virginia statutes or procedural requirements.

📞 Phone: 804-367-2941
📧 Email: [email protected]
🌐 Website: dpor.virginia.gov/CIC-Ombudsman

4️⃣ When to Seek Legal Help

If the issue involves serious misconduct — like financial irregularities, retaliation against owners, or breaches of fiduciary duty — it’s smart to consult a community association attorney. An attorney can interpret your bylaws and determine whether legal action is justified.

5️⃣ Stay Professional and Document Everything

Keep your communications factual, concise, and in writing. Paper trails matter — especially if your complaint escalates beyond the association. Avoid emotional or accusatory language; stick to dates, actions, and evidence.

Bottom Line:
A rogue or unresponsive board can make condo living stressful, but Virginia condo owners do have options. Start with your community’s process, follow the correct channels, and if needed, contact the CIC Ombudsman’s Office for guidance.